Privacy
HomeChart Care is built so that your facility’s records stay with your facility. This page is the short, plain version of how that works. The full terms are on the terms page.
Resident records stay on your tablet
- Resident records are created and stored on your facility’s own tablet, not on our servers. We do not receive or store your resident records, and we do not operate a cloud copy of them.
- The Personal Care Log never leaves the tablet.
- The only copies that go out are the backup emails that checklist and temperature submissions send to your facility’s own designated office inbox, at the address you choose. Those are your copies, sent to you — treat that inbox as part of your own records system.
- Our subscription check carries no resident information at all — it is verified through your facility’s private link.
- All records your facility creates belong to your facility. You can export them at any time, and if your subscription ends they stay viewable, printable, and exportable on your tablet in Records Mode — see the cancellation timeline in the terms.
Business information we do hold
- Your facility’s business contact details (facility name, contact person, email, phone), account and setup information, and our support correspondence with you.
- Billing records, processed by Stripe. We see only the last 4 digits of your card, via Stripe — we never see or store your full card number.
What we use it for
Running your account, billing you, sending service emails (receipts, renewal confirmations, required notices), and providing support. That’s it.
What we never do
- Sell your information.
- Use your facility’s records for advertising.
- Claim ownership of your records.
About HIPAA
We make no claim of HIPAA certification — no such certification exists. Because resident records never reach our systems, we do not handle your residents’ information, and your facility’s privacy and regulatory obligations remain yours, the same way they do with paper charts.
Your choices
- Export your records from the app at any time.
- Request correction or deletion of your business contact data by emailing support@homechartcare.com. Billing records we must keep for tax and accounting will be retained as required by law.
Security basics
Because your records live on your device, your device’s lock is their main protection: keep the tablet passcode-protected, keep it at your facility, give the manager PIN only to authorized managers, and don’t clear the browser’s website data on the tablet — that is where the records are stored.
Questions about privacy: support@homechartcare.com.